FAQ

Do you ship internationally?

Yes, of course! Please refer to our Shipping & Handling page for costs and details.

How to pre-order upcoming PAPER THEATER releases

You can go ahead and purchase the listing like any other products. You can then sit back and relax until the set release date. It will take us 2-5 weeks after the release date to receive, prepare and dispatch your order. Thanks in advance for your patience! ⭐

If your order consists both in stock and pre-order / order upon request items, We will have to wait until all items have arrived so that they can be shipped together. Please make separate orders if you would like them to be shipped separately.

Where is my parcel?

If you've purchased Gold Shipping, you can track your order here or here using the tracking number provided by us. All other shipping methods are unfortunately untrackable. You'd have to wait patiently for the order to arrive. We recommend you to purchase Gold Shipping so you can rest assure where your parcel is located!

When will my order ship?

All orders with in-stock kits will take 3-5 business days to prepare and dispatch. But due to the nature of proxy services, not all items available for sale on Craft With Lava are in stock. We only have limited stock. Hence, most orders are treated as order request, and may take 10-25 business days to prepare.

For *Pre-Order* item, please be patient until the set release date. It will then take 2-6 weeks for us to recieve, prepare your order and dispatch it, thanks! ⭐

How long does shipping take?

It depends on the shipping profile you chose and paid for. Please refer to our Shipping & Handling page for transit times. Please note all orders may be subject to delays due to covid or major public holidays such as Christmas. Your patience is very much appreciated!

My Paper Theater is missing a sheet?!

Very rarely, the manufacturer might have missed a sheet when preparing the PAPER THEATER kit. Please contact us at craftwithlava@gmail.com along with pictures of the entire kit laid out and identify which sheet is missing. We will contact the manufacturer for the replacement of the missing piece. In most cases, you do not need to send anything back.

How is Craft With Lava eco-conscious?

We try our best to reduce, recycle, and reuse. We mainly use paper envelopes for most flat orders, and biodegradable plastic mailers for big orders. Some packages may reuse cardboard boxes, packets, and or bubble wraps. Please recycle and dispose our packaging materials accordingly. Let's try our best to help the environment by reducing waste!

If you have placed multiple orders, we may sometimes combine them into one package to help reduce potential carbon footprint caused by air freights. 

Where is Craft With Lava Based?

Craft With Lava is based in Canada and Hong Kong. We ship all our orders from Hong Kong.

What secure payments do you accept?

We accept Visa, MasterCard®, PayPal and more! All of your shopping here will be a safe and fun experience. If you have any difficulties in the checkout process, feel free to email us. If there is another payment method you desire, let us know and we'll try our best to accommodate your request! Craft With Lava uses Stripe for secure payments. For more details about stripe, please visit https://stripe.com/

Got any questions? Feel free to ask us!

Thanks for the lava and support